Knowledge Mgmt

A central place for your store's FAQs, to-do tasks, and standard operating procedures (SOPs). The three tabs at the top switch between types, and entries are sorted by priority, highest first.

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Browse by tab

1. The top has three tabs: FAQ, Tasks, and SOP — click to switch.
2. FAQ and SOP list full content as cards; Tasks is shown as a board.
3. Within each tab, entries are sorted by priority (highest first; ties go to most recently updated).

Add an entry

1. Switch to the tab you want, then click Add FAQ / Tasks / SOP (top right; the button text follows the tab).
2. Fill in Title (required) and Content.
3. Optionally add Tags (comma-separated) and a Priority (higher number sorts first; default 0).
4. On the Tasks tab you can also set Status, and under More details (optional) an Assignee and Due date.
5. Click Save.

Edit & delete

1. Each card has Edit (top right) — it reopens the same dialog.
2. FAQ and SOP cards also have Delete, which asks Delete this item? first.

Deleting an entry requires Manager permission. Task cards have no delete button — move tasks you no longer need to the Cancelled column.

Task board

1. The Tasks tab has four columns: To do, In progress, Done, and Cancelled.
2. Each card lists → buttons for the other statuses; click one to move the task to that column.
3. Tasks past their Due date and not yet done show the date in red; the Assignee appears as @name.

Copy FAQ content

1. FAQ cards have a copy button (Copy content) at the top right.
2. Click it to copy the content to your clipboard; on success you'll see Copied to clipboard.